• The Shard Bike LLC. maintains the the site https://theshardbike.com
  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • Visa and Master Card will be accepted with currency AED for payment
  • We will not trade with or provide any services to OFAC and sanctioned countries
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
  • Cardholder must retain a copy of transaction records and Merchant policies and rules
  • User is responsible for maintaining the confidentiality of his/her account
  • Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE
  • The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.

The terms “we”, “us” and “our” refer to theshardbike.com.

The Shard Bike LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the theshardbike.com also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Please note: Subject to stock availability, most orders will be dispatched in seven working days. If item(s) you have ordered is unavailable, you will receive an email or phone call from our customer service team to notify you. You will be refunded for the item(s) that is unavailable and the rest of your order will be fulfilled.

Our liability is limited to refunding of the amount you paid for the order.

While every care has been taken to ensure the accuracy of information like images, description and price published in this website, The Shard Bike cannot be held responsible for responsibility or liability for any damage or loss to any person for the result of any action taken on the basis of such information. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Return Policy

E-commerce Return & Exchange Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

No Return & exchange will be provided for the following:

1-      Happy deal or other Promotion items & Clearance sale items.

2-      Open Packages, Seal broken, product is incomplete, damaged or scratched, Tampered & partially used items.

3-      Special order items or purchase payment made by government body.

Exemptions for exchange or refund is subjected for those products, which are found defective within 7 days.

Terms & Conditions:

1-      Product must be returned to the branch, courier, or supplier

2-      Product should be accompanied with original sales invoice or order number as it is proof of purchase.

3-      Product must be returned unused with original packaging (undamaged and in saleable condition), accessories, manual, and registration card.

4-      Service, delivery and installation charges are nonrefundable once performed.

5-      If the product returned or given for repair has any data or information, The Shard Bike will not be responsible to transfer to any other device or loss of data/information which was at the time of return/repair.

6-      Return voucher will be issued only if the product is found defective within 7 days for items from the date of Delivery and replacement may be given at the discretion of The Shard Bike.

7-      The amount will be credited in the same account only within maximum 15 working days.

8-      No refund will be given for any payment made by way of gift voucher or exchange voucher.

Warranty Terms & Conditions:

1-      Manufacturer’s warranty wherever applicable as per items, commences from the date of purchase mentioned on the sales invoice.

2-      Primary responsibility for warranty service rests with the product brand owner / principal supplier and Union Coop is a facilitator only.

3-      Extended warranty will be covered with same terms and condition of the original manufacturer warranty for an additional 1 or 2 years depending on the plan purchased.

4-      Accessories, batteries and consumables are not covered under warranty.

5-      Items missing an identification number or code (such as UPC code or IMEI number) are not covered under warranty.

6-      Warranty becomes invalid if the product(s) has been opened, registered or tampered by an unauthorized person or other service center.

7-      Please retain sales invoice and warranty card to claim warranty.

8-      Warranty is applicable within the limits of U.A.E only, unless specified otherwise

9-      Any products require a minimum 15 working days to be repaired.

10-  Repaired items must to be collected within 30 days of delivery date, any claim after 30 days will not be entertained and The Shard Bike has full authority to dispose these items.

11-  Normal wear & tear of the products shall not cover the warranty/guarantee.