We want you to be happy with your purchase. If there is a problem with your order, this Refund and Returns Policy explains when you can return a product and how refunds are handled.

Return Period

We accept returns within 3 days of receipt. Returns are accepted only if the delivery packaging has not been opened or if the product is damaged or is the wrong product.

How to Request a Return

Please follow these steps:

  • Notify us within 3 days of receiving your order, with your order number and clear photos if the product is damaged or wrong.
  • Keep the product in its original box and packaging.
  • Once we approve the return, ship the product back to us using a registered courier service.

In these cases, we will do our best to send you a replacement item or refund your payment.

Conditions for Returns

We can only accept products that meet all of the following conditions:

  • The product has not been used or tampered with.
  • The product is sealed and in its original packaging.
  • The original sales invoice or order number is included as proof of purchase.

If all conditions are met, we will issue a full refund of the product price. We reserve the right to refuse any returned shipment if the product has been used or tampered with, per our Refund and Returns Policy.

Non-Refundable Charges

Shipping, installation, and handling fees are non-refundable.

Refunds
  • Refunds are made to the original mode of payment.
  • Refunds are processed within 10 to 45 days, depending on the issuing bank of your credit card.
  • No refund will be given for any payment made by gift voucher or exchange voucher.

If you have not received your refund after 45 days, please contact your bank first. If the issue continues, contact us and we will help you follow it up.

Return Shipping

Please use a registered courier service so the shipment can be tracked, and keep your courier receipt until the return is confirmed. We are not responsible for items lost or damaged on their way back to us.

Need Help?

For any questions about refunds and returns, contact us at:

  • Email: theshardbike@gmail.com
  • WhatsApp / Call: +971 52 229 0374

You can also read our Cancellation Policy and Delivery Policy.