Refund and Returns Policy

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another item or refund the payment. We can only accept returns of products that have not been tampered with, are sealed, remain in the original packaging and with original invoice. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping, installation & Handling fees are non-refundable.

  • Product should be accompanied with original sales invoice or order number as it is proof of purchase.
  • Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
  • No refund will be given for any payment made by way of gift voucher or exchange voucher.

 

Need help?

Contact us at theshardbike@gmail.com for questions related to refunds and returns.